delete your account.
Account and data deletion for The Artisans app, operated by The Artisan Men Tailoring LLC, Dubai, UAE.
You can delete your The Artisans account and the personal data held with it at any time. Two ways to do it — you do not need to have the app installed.
In the app
Open The Artisans app and go to Profile → Delete my account. Confirm, and it happens immediately.
What gets deletedBy email
Don’t have the app? Email us from the address or about the mobile number on your account and we’ll do it for you.
Email a deletion requestPrefer to call? +971 4 58 44 777, during atelier hours. We will verify you are the account holder before deleting anything — this protects you from someone else deleting your account.
What gets deleted
Your profile — name, mobile number and email address.
Your saved addresses.
Your measurement profiles.
Your garment photographs.
Your notification and message history.
What we have to keep
Completed order and invoice records are kept in anonymised form for five years, the minimum period UAE tax law requires us to retain accounting records. Once anonymised, they can no longer be linked to you or to any contact detail of yours.
This is a legal obligation, not a choice, and it is the only exception.
Before you delete
Any active booking must first be completed or cancelled. If garments of yours are with us, we need your details to return them. Cancelling is free at any point before collection — see our cancellation terms in the app.
How long it takes
- In the app — immediate.
- By email or phone — we complete verified requests within 30 days, and usually within a few working days.
- Backups — residual copies in our backup systems clear within 30 days in both cases.
Deletion cannot be undone. A future booking would mean starting a new account, with new measurements taken at your next fitting.
Other requests
If you would rather not delete everything, you can also ask us to remove just your garment photographs, correct something that is wrong, or send you a copy of the data we hold. Same address: privacy@theartisans.ae.
Full details of what we collect and why are in our Privacy Policy.
The Artisan Men Tailoring LLC, trading as The Artisans
Al Barsha 1, behind Novotel, Dubai, United Arab Emirates
© 2026 The Artisans. Last updated 12 August 2026.